Michael shares how he built a 2,000+ person offshore staffing company by focusing on one thing: quality.
From his early days as a retail CEO to building high-performing teams in the Philippines, this conversation explores what it really takes to scale operations without losing focus.
Key takeaways:
- Why focusing on a niche beats trying to serve everyone
- How to build high-performing offshore teams
- The importance of landing your first “anchor” client
- Why quality—not scale—is the real competitive advantage
- How AI is reshaping (but not replacing) global teams
Whether you’re building a service business or scaling operations, this episode offers practical insights on sustainable growth.
